Repairs + Exchanges

Due to the made to order nature of our work, orders are non-refundable. Exchanges can be made within 7 days of receipt of unworn pieces returned with all original packaging in perfect condition for shop credit. A 15% restocking fee will apply. This policy is firm and no exceptions will be made.

We want you to be pleased with your purchase. If a mistake has been made on our part please contact us within a week of receiving your package for an exchange.

Due to the made to order nature of the shop, rings cannot be exchanged if the wrong size is ordered as each piece is custom made to your specifications. Please choose your ring size carefully before placing your order. This policy is firm. If you are unsure of your ring size please order a sizer here.

We do not offer refunds.

Buyer is responsible for return shipping costs, this policy is firm. Insurance and tracking is strongly suggested. We cannot be held responsible for packages lost in transit back to our studio.

Please package your piece with care including all original packaging.  

Repairs

We understand that accidents happen and we are happy to repair a piece or replace a stone if needed for a small fee, just email: info@mourningjewelry.com

In the event that a repair is required after 3 weeks of the purchase date, the customer is responsible for all shipping costs incurred in returning the item.  We cannot offer refunds for items that are lost or damaged in transit back to our studio, purchasing tracking and insurance is recommended for your own protection.